:root{--sidebar:oklch(.23 .03 40);--sidebar-line:oklch(.37 .035 40);--accent:oklch(.73 .12 185);--accent-soft:oklch(.95 .025 185);--bg:oklch(.965 .012 55);--line:oklch(.86 .017 55)}.desk{display:grid;grid-template-columns:.78fr 1.22fr;gap:14px;align-items:start}.ticket-list select{min-height:44px;border:1px solid var(--line);background:var(--paper)}.ticket-row{width:100%;display:grid;grid-template-columns:1fr auto;gap:10px;padding:15px 18px;border:0;border-bottom:1px solid var(--line);background:transparent;text-align:left}.ticket-row:hover,.ticket-row.active{background:var(--accent-soft)}.ticket-row strong,.ticket-row small{display:block}.ticket-row small{color:var(--muted);font-size:.62rem}.conversation-head{padding:20px;border-bottom:1px solid var(--line)}.conversation-head h2{margin:0}.conversation-head p{margin:4px 0 0;color:var(--muted);font-size:.65rem}.thread{padding:20px}.message{max-width:72%;margin-bottom:12px;padding:12px 14px;background:oklch(.94 .012 55)}.message.staff{margin-left:auto;background:var(--accent-soft)}.message small{display:block;margin-bottom:4px;color:var(--muted)}.reply{padding:20px;border-top:1px solid var(--line)}.reply textarea{width:100%;min-height:110px;padding:12px;border:1px solid var(--line);background:var(--paper)}.knowledge-layout,.voc-layout{display:grid;grid-template-columns:1fr 1fr;gap:14px;align-items:start}.article-list{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin-top:14px}.article{padding:18px;border:1px solid var(--line);background:var(--paper)}.article h3{margin:0 0 8px}.article p{color:var(--muted);font-size:.67rem}.voc-bars{padding:20px}.voc-row{display:grid;grid-template-columns:150px 1fr 40px;gap:12px;align-items:center;padding:12px 0}.voc-track{height:8px;background:var(--line)}.voc-track i{display:block;height:100%;background:var(--accent)}.tool-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:10px}.tool-grid .btn{min-height:100px}@media(max-width:950px){.desk,.knowledge-layout,.voc-layout{grid-template-columns:1fr}.article-list{grid-template-columns:1fr}.tool-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:560px){.message{max-width:90%}.tool-grid{grid-template-columns:1fr}}